At PetFirm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
When you visit our website or place an order, we may collect information including:
Your name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by our payment providers)
Order history
Device information, browser type, and IP address
How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and shopping experience
Prevent fraud and protect our business
Send promotional emails if you have chosen to receive them
Payment Security
All payments are processed securely through trusted third-party payment providers. PetFirm does not store your complete payment card information.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.
You can manage or disable cookies through your browser settings at any time.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers who help us operate our business, such as payment processors, shipping carriers, and website service providers. These partners are required to keep your information secure and use it only for providing services on our behalf.
We may also disclose information if required by law or to protect our legal rights.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet is completely secure, we work hard to protect your information.