Terms of Service

Last Updated: September 2, 2026

Welcome to PetFirm. These Terms of Service govern your use of our website and your purchase of products through our Shopify store. By accessing or using our website, you agree to these terms.

1. About PetFirm

PetFirm is an online pet products retail business offering pet supplies, accessories, toys, grooming products, and other products designed for pets.

2. Use of Our Website

You agree to use the PetFirm website only for lawful purposes. You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with or damage the website.

• Copy, reproduce, or misuse our content, images, branding, or other materials without permission.

• Provide false or misleading information when placing an order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate. However, product colors, appearance, packaging, or specifications may vary slightly from images shown online.

We reserve the right to correct errors, update product information, change prices, or discontinue products at any time without prior notice.

4. Orders

When you place an order through PetFirm, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, or cancel an order for reasons including product availability, pricing errors, suspected fraud, or other legitimate business reasons.

If we cancel an order after payment has been received, any eligible amount paid for the cancelled order will be refunded using the applicable payment method.

5. Prices and Payments

All product prices are displayed on our website and may change from time to time.

Customers are responsible for providing accurate billing and shipping information. Orders may not be processed if required payment or customer information is incomplete or inaccurate.

Any applicable taxes, duties, or additional charges will be handled according to the applicable laws and the information provided at checkout.

6. Shipping and Delivery

We aim to process and ship orders within the estimated timeframe provided at checkout or on our website.

Delivery times may vary depending on the destination, shipping provider, product availability, weather, customs, or other circumstances beyond our control.

PetFirm is not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, or circumstances outside our reasonable control.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy.

Products must generally meet the applicable return conditions stated in that policy. Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Please review our Return and Refund Policy before making a purchase.

8. Pet Safety

PetFirm provides products intended for pets, but customers are responsible for selecting products appropriate for their pets.

Always follow product instructions and supervise your pet when using toys, accessories, grooming products, or other pet-related items.

PetFirm is not responsible for injury, loss, or damage resulting from improper use of a product, failure to follow product instructions, or use of a product that is unsuitable for a particular pet.

9. Intellectual Property

All content appearing on the PetFirm website, including logos, trademarks, text, graphics, photographs, product descriptions, and website design, may be owned by or licensed to PetFirm and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other Shopify-related services.

Your use of third-party services may also be subject to the terms and policies of those providers.

11. Limitation of Liability

To the extent permitted by applicable law, PetFirm will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited.

12. Changes to These Terms

PetFirm may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which PetFirm operates, without limiting any mandatory consumer protections that may apply to you.

14. Contact Us

If you have questions about these Terms of Service, your order, or our products, please contact PetFirm through the contact information provided on our website.

PetFirm
Online Pet Products Store

This version is suitable as a general website Terms of Service page. For a live store, I’d recommend also having separate Privacy Policy, Shipping Policy, and Refund/Return Policy pages.