At PetFirm, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with your shipping details.
Shipping Time
Estimated delivery time is 3–5 business days after your order has been shipped. Please note that delivery times are estimates and may vary due to weather conditions, holidays, or carrier delays. Shipping Locations We currently ship to addresses within the United States. Shipping Costs Shipping charges, if applicable, are calculated and displayed at checkout before your order is completed.
Order Tracking
Once your order has shipped, you will receive an email containing a tracking number so you can monitor your package's progress
Delayed or Lost Packages
If your order is delayed beyond the estimated delivery time or appears to be lost, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. PetFirm is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.